Unpaid Tolls

Pay By Plate Information





What happens if I drive through a toll?


A Pay By Plate Invoice is issued if a vehicle passes through an all electronic toll road without a transponder or on a conventional toll road a vehicle passes through a toll collection facility without using cash or a transponder.


What is the cost of the toll?

Cash Toll Rate + Processing Fee of $0.20 per transaction.


Can I save money through these programs?

Pay By Plate does not provide the E-PASS Customer Loyalty program discounts. The cost is higher than the cash toll rate and E-PASS rate due to the processing fee.


How long do I have to pay?

30 days to pay from date of issuance of the Pay By Plate Invoice.


What if I do not submit payment on time?

If the first Pay By Plate invoice is unpaid after 30 days a Final Invoice is issued allowing for an additional 15 days to pay.


What if I still don’t pay?

If Pay By Plate Invoice is still unpaid after 45 days then a registration hold is placed on the violating vehicle’s license plate. 


Can I get a ticket?

If customer is considered an habitual violator then a traffic citation may be issued. 





Unpaid Toll Notice Information


What happens if I drive through a toll?

A digital image of the vehicle's license tag is recorded and an Unpaid Toll Notice (UTN) is mailed to the vehicle's registered owner for payment of the unpaid toll(s) plus administrative fees. A UTN is issued for two or more unpaid toll transactions on a conventional toll road. Under Florida Law, this image can be used by the Expressway Authority to issue a Uniform Traffic Citation. 


What is the cost of the toll? 

Cash Toll Rate + Processing Fee of $0.10 per transaction + Document Fee of $3.00.


Can I save money through these programs? 

No. A UTN is issued due to a vehicle not having a transponder, an EPASS account not having sufficient funds or the transponder not working.


How long do I have to pay?

30 days to pay from date of issuance of the Unpaid Toll Notice


What if I do not submit payment on time? 

If unpaid after 30 days a Final Violation Notice is issued allowing for an additional 15 days to pay.


What if I still don’t pay? 

If Unpaid Toll Notice is still unpaid after 45 days then a registration hold is placed on the violating vehicle’s license plate.


Can I get a ticket?

If customer is considered an habitual violator then a traffic citation may be issued. 

What should I do if I receive an Unpaid Toll Notice (UTN)?

If you are an existing E-PASS customer, contact the E-PASS Service Center immediately to have the unpaid toll deducted from your prepaid account balance or make payment for the unpaid toll(s). If you do not have E-PASS, click PAY Your UTN/UTC to pay the unpaid toll on line with a credit card or call the Toll Enforcement Office at 407-690-5200.

What should I do if the red light does not change to green when I enter the toll lane?

If you are in an E-PASS Only lane, do not stop. Notify the E-PASS Service Center as soon as possible. In the meantime, utilize "Change/Receipt" lanes or "Coin Lanes" and pay your toll in cash until the problem can be resolved.

What should I do if I receive a violation warning letter?

If you are an existing E-PASS customer, contact the E-PASS Service Center immediately at 407-823-7277. If you do not have E-PASS, call the Toll Enforcement Office at 407-690-5200.

What should I do if I receive a uniform traffic citation (UTC) and I want to dispute it?

Within five days of receiving the citation contact the Toll Enforcement Department at 407-690-5200 or bring the UTC and your transponder to one of the E-PASS Service Centers located at:

762 S. Goldenrod Road
Orlando, FL 32822

-OR-

8919 West Colonial Drive
Ocoee, FL 34761

If you have any questions, please contact the Toll Enforcement office at 407-690-5200.

What if I only have a bill larger than $20.00?

You will be issued an Insufficient Fund Notice by the Toll Attendant and payment in the form of a check or money order is to be mailed to the Central Florida Expressway Authority, P.O Box 585070, Orlando, FL 32858-5070. Please include the license plate number and state issued.

If my account balance drops to zero ($0.00), will my toll transactions be deducted once I put more money in my account?

Once your account balance drops to zero you are considered a violator. The light in the toll lane or on your transponder will remain red. In addition you will receive a letter from E-PASS alerting you to the fact your account has no money. To reinstate your account the Expressway Authority will deduct any unpaid tolls from your replenishment payment. If you fail to add more money to your account in a timely manner and you continue to violate, your account will be frozen and you will receive an Unpaid Toll Notice or could be ultimately issued a Uniform Traffic Citation.