We are in this together.
At the Central Florida Expressway Authority (CFX), our top priority is the health and safety of our community as we navigate the evolving landscape of coronavirus, COVID-19.
As a regional transportation agency serving Brevard, Lake, Orange, Osceola and Seminole counties, CFX is working to minimize any disruptions to your travel while taking the appropriate measures to protect the health and safety of all. CFX is following protocols outlined by the State of Florida, the Centers for Disease Control (CDC), and local health officials.
We are vigilantly monitoring the ongoing developments and will continue to share pertinent updates with you.
Steps we are taking today:
- E-PASS customers are strongly encouraged to manage their accounts online or by downloading the new E-PASS app onto their mobile device. These digital platforms provide all of the customer account tools needed and help reduce person-to-person contact.
- CFX will temporarily close the walk-in E-PASS Customer Service Center located at 762 S. Goldenrod Road beginning Wednesday, March 18 at 6:00 p.m. CFX will update the website with information on future hours of operation.
- If you have a customer service question or concern, please email E-PASS@CFXway.com for service center support.
Public Meetings and Events:
- Temporarily, CFX team members will not participate in community events or public events until further notice.
- Outside organizations that hold meetings at the CFX headquarters have been cancelled or postponed until further notice.
- CFX is temporarily suspending operation of the Visitor Toll Pass pilot program at the Orlando International Airport until April 1, 2020. Visit VisitorTollPass.com to stay updated.
Frequently Asked Questions
Q: Will tolls be suspended due to COVID-19?
No. Toll suspensions are typically enacted by the Governor to alleviate traffic congestion during emergency evacuations. There is no plan to suspend tolls.
Q: Will toll attendants still collect cash in the toll lanes?
Effective March 19th, CFX is temporarily closing in lane staffed toll booths for cash collection of tolls, and shifting to license plate tolling to reduce the potential exposure of both drivers and employees to the COVID-19 virus.
Cash paying drivers, who normally pay at the toll booth, will continue to pay the cash rate and will receive a bill called a Pay by Plate statement in the mail for tolls incurred. No additional fees will be incurred for toll billing during this temporary suspension.
For drivers who typically pay cash in the lanes:
• Keep moving and do not stop at toll booths
• Drivers will be charged the same cash-rate
• Expect a Pay by Plate billing statement to be mailed to the vehicles’ registered owner for tolls, with no additional fees or administrative charges. Drivers are encouraged to make sure their mailing address is up to date with the Department of Motor Vehicles.
E-PASS customers will see no impact to their day-to-day travel. Tolls will post electronically to their accounts, per usual operations. To always pay the lowest toll rate and manage tolls online, get a free E-PASS sticker.
Q: Will the coin machines still work? Or if I pay the exact toll in coins will I still receive an invoice?
Yes, the coin machines will still work. You should not receive an invoice for the paid toll.
Q: Is the walk-in E-PASS Service Center open?
No. The walk-in E-PASS Customer Service Center located at 762 S. Goldenrod Road is temporarily closed beginning Wednesday, March 18 at 6 p.m. CFX will keep this website updated with the most up-to-date hours of operation.
Q: Will the E-PASS customer service call center remain open?
Yes. However, as of Thursday, March 19, 2020, CFX has temporarily extended the operating hours of the E-PASS Customer Service call center reducing the number of representatives in the call center at one time. They will be available to answer calls from 8 a.m.-10 p.m, Monday-Friday. You may experience longer wait times during peak hours due to staffing adjustments to follow CDC guidelines for limiting social interaction.
Customers are strongly encouraged to manage their accounts online or by downloading the new E-PASS app on their mobile device. These digital platforms provide all of the E-PASS customer account tools needed.
Q: Is CFX headquarters open?
Yes, however, as of March 23, CFX headquarters will be closed to the public until further notice.
Q: Are upcoming CFX public information meetings postponed or cancelled?
CFX is temporarily postponing project public information meetings planned for March and April. We will continue to monitor the situation in case further cancellations and postponements become necessary. For a full list of meetings status, visit: https://www.cfxway.com/agency-information/administration/meetings/list/.
Q: Is CFX continuing procurements including selections of contracts that require public meetings?
CFX has modified the selection process by barring any live public participation at its procurement meetings in which staff will be deliberating between various proposals. Staff will still assemble to make determinations and those meetings will be recorded. In addition, a conference call number will be provided for those that want to listen to any such deliberations. This is a temporary measure to insure that CFX complies with the President’s order to limit gatherings to less than 10 individuals.
As for any procurement items that will require live presentations, participants will be limited in the number of individuals that can present so that the staff members and participants do not exceed ten in a room at any time during the presentation. Since there are limited number of such instances, procurement will be contacting individual vendors on this matter and taking extra precautions to insure the safety of all involved.
Additional resources we recommend:
CDC website | Facebook
Florida Department of Health website | Facebook
Brevard County website | Facebook
Lake County website | Facebook
Orange County website | Facebook
Osceola County website | Facebook
Seminole County website | Twitter
FL Division of Emergency Management website | Twitter
Keep yourself and others healthy - reduce your risk of exposure.
CDC’s recommendations to reduce your risk of exposure include:
- Avoid close contact with people who are sick.
- Avoid touching your eyes, nose and mouth.
- Stay home when you are sick.
- Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
- Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
- Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.