We are in this together.
At the Central Florida Expressway Authority (CFX), our top priority is the health and safety of our community as we navigate the evolving landscape of coronavirus, COVID-19.
As a regional transportation agency serving Brevard, Lake, Orange, Osceola and Seminole counties, CFX is working to minimize any disruptions to your travel while taking the appropriate measures to protect the health and safety of all. CFX is following protocols outlined by the State of Florida, the Centers for Disease Control (CDC), and local health officials.
We are vigilantly monitoring the ongoing developments and will continue to share pertinent updates with you.
Steps we are taking today:
- E-PASS customers are strongly encouraged to manage their accounts online or by downloading the new E-PASS app onto their mobile device. These digital platforms provide all of the customer account tools needed and help reduce person-to-person contact.
- CFX temporarily closed the walk-in E-PASS Customer Service Center located at 762 S. Goldenrod Road as of Wednesday, March 18 at 6:00 p.m. CFX will update the website with information on future hours of operation.
- CFX temporarily suspended cash toll collections and shifted to license plate tolling, known as Pay By Plate, as of March 19 at 8:00 a.m. Update: Cash collection will resume at 1 a.m. on Monday, June 1, 2020.
- CFX temporarily closed its headquarters located at 4974 ORL Tower Road, Orlando, FL 32807 to the public as of Monday, March 23
- E-PASS Customer Call Center has implemented staggered shifts following CDC recommendations and temporarily extended its hours of operation from 8 AM to 10 PM, Monday through Friday
- If you have a customer service question or concern, please email E-PASS@CFXway.com for service center support.
Public Meetings and Events:
- Temporarily, CFX team members will not participate in community events or public events until further notice.
- Outside organizations that hold meetings at the CFX headquarters have been cancelled or postponed until further notice.
- The CFX Board Meeting scheduled for May 14 will be held virtually. Click here for more information. Click here to submit a request for public comment. All public comments must be received by May 13th no later than 5:00 PM.
- CFX temporarily suspended operation of the Visitor Toll Pass pilot program at the Orlando International Airport until further notice. Visit VisitorTollPass.com to stay updated.
Frequently Asked Questions
Q: Why does CFX continue to collect tolls during the coronavirus emergency?
Central Florida Expressway Authority (CFX) expressways are a vital part of the transportation infrastructure in our community. These critical corridors, such as SR 408, are 100% funded by revenues from toll collections – not state or federal taxes. CFX is legally required to collect tolls and bound by our responsibility as essential infrastructure to continue operations. Only the Governor of Florida can suspend tolls, and, unlike in times of large-scale evacuations when tolls are suspended to alleviate increased traffic congestion, traffic has currently lessened and drivers can choose to take tolled or non-tolled roads to safely reach their destination.
Q: Will toll attendants still collect cash in the toll lanes?
Cash collection will resume at 1 a.m. on Monday, June 1, 2020.
Effective March 19th, CFX temporarily closed in lane staffed toll booths for cash collection of tolls, and shifting to license plate tolling to reduce the potential exposure of both drivers and employees to the COVID-19 virus.
Cash paying drivers, who normally pay at the toll booth, will continue to pay the cash rate and will receive a bill called a Pay by Plate statement in the mail for tolls incurred through May 31, 2020. No additional fees will be incurred for toll billing during this temporary suspension.
For drivers who typically pay cash in the lanes:
• Keep moving and do not stop at toll booths
• Drivers will be charged the same cash-rate
• Expect a Pay by Plate billing statement to be mailed to the vehicles’ registered owner for tolls, with no additional fees or administrative charges. Drivers are encouraged to make sure their mailing address is up to date with the Department of Motor Vehicles.
E-PASS customers will see no impact to their day-to-day travel. Tolls will post electronically to their accounts, per usual operations. To always pay the lowest toll rate and manage tolls online, get a free E-PASS sticker.
Q: Will the coin machines still work? Or if I pay the exact toll in coins will I still receive an invoice?
Yes, the coin machines will still work. You should not receive an invoice for the paid toll.
Q: Is the walk-in E-PASS Service Center open?
No. The walk-in E-PASS Customer Service Center located at 762 S. Goldenrod Road is temporarily closed beginning Wednesday, March 18 at 6 p.m. CFX will keep this website updated with the most up-to-date hours of operation.
Q: Will the E-PASS customer service call center remain open?
Yes. However, as of Thursday, March 19, 2020, CFX has temporarily extended the operating hours of the E-PASS Customer Service call center reducing the number of representatives in the call center at one time. They will be available to answer calls from 8 a.m.-10 p.m, Monday-Friday. You may experience longer wait times during peak hours due to staffing adjustments to follow CDC guidelines for limiting social interaction.
Customers are strongly encouraged to manage their accounts online or by downloading the new E-PASS app on their mobile device. These digital platforms provide all of the E-PASS customer account tools needed.
Q: Is CFX headquarters open?
CFX Headquarters remains open to allow essential staff to access the building as needed. However, as of March 23, CFX Headquarters closed the building to members of the public until further notice. Future Governing Board and other committee meetings will occur virtually – the public will be invited to participate and comment at these meetings. Details to follow.
Q: Are upcoming CFX public information meetings postponed or cancelled?
CFX is temporarily postponing project public information meetings planned for March and April. We will continue to monitor the situation in case further cancellations and postponements become necessary. For a full list of meetings status, visit: https://www.cfxway.com/agency-information/administration/meetings/list/.
Q: Is CFX continuing procurements including selections of contracts that require public meetings?
Yes, CFX has continued procurements but is using technology to limit public gatherings during procurement meetings in which staff will be deliberating between various proposals. As permitted by law, staff will still assemble to make determinations and those meetings will be recorded. In some instances, a conference call number will be provided for those that want to listen to any such deliberations. This is a temporary measure to ensure that CFX complies with the President’s order to limit gatherings to less than 10 individuals.
As for any procurement items that will require live presentations, participants will be limited in the number of individuals that can present so that the staff members and participants do not exceed ten in a room at any time during the presentation. Since there are limited number of such instances, procurement will be coordinating with individual vendors and taking extra precautions to insure the safety of all involved.
Additional resources we recommend:
BRACE Program (COVID-19 Business Resources)
CDC website | Facebook
Florida Department of Health website | Facebook
Brevard County website | Facebook
Lake County website | Facebook
Orange County website | Facebook
Osceola County website | Facebook
Seminole County website | Twitter
FL Division of Emergency Management website | Twitter
Keep yourself and others healthy - reduce your risk of exposure.
CDC’s recommendations to reduce your risk of exposure include:
- Avoid close contact with people who are sick.
- Avoid touching your eyes, nose and mouth.
- Stay home when you are sick.
- Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
- Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
- Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.