Differences Between E-PASS & SunPass

What are the differences between E-PASS & SunPass?

E-PASS is owned and operated by the Central Florida Expressway Authority (CFX) and SunPass is owned and operated by Florida Department of Transportation (FDOT) / Florida Turnpike Enterprise (FTE).

Differences

E-PASS SunPass
Toll agency Central Florida Expressway Authority (CFX), which is governed by local elected officials and appointees from Brevard, Lake Orange, Osceola, and Seminole counties. The public is invited to attend CFX Board meetings to offer input on roadway projects, tolling policies, or any topic they wish. Florida Turnpike Enterprise (FTE), part of the Florida Department of Transportation (FDOT)
Toll revenues Invested locally, in Central Florida Invested statewide
Types of toll transponders Sticker, Portable, College branded toll stickers (UF, FSU, UCF) Sticker and Portable
Cost of toll sticker FREE $4.99
Cost of portable $9.95 $19.99
Discount programs for frequent customers with electronic transponders Yes. Click here for more information on toll discounts. No
Offer drive-up service to add funds to your account Yes. Everywhere you see a Reload sign. No

Similarities

• Prepaid electronic toll collection system that allows you to automatically pay tolls as you drive
• Toll lanes in FL, GA, and NC accept E-PASS and SunPass
• Accepted at Orlando International Airport

How are the E-PASS and SunPass toll paying systems linked?

E-PASS and SunPass are prepaid toll collection systems that allows you to automatically pay tolls as you drive on any toll road in Florida, Georgia and North Carolina. This is because Florida toll  agencies operate under an interoperability agreement. This agreement is to collect tolls on behalf of the owner of the road. For example, if an E-PASS customer travels on a FDOT/FTE owned toll road, when the customer goes through a tolling point, the tolling system forwards the transaction information to CFX. CFX charges the customer’s E-PASS account and forwards the toll amount to FDOT/FTE. The same process happens to SunPass customers that choose CFX owned toll roads.

Here’s how the interoperability works:

1. E-PASS and SunPass electronically transfer toll transactions daily for processing.

2. E-PASS customer toll transactions are posted to your E-PASS account and appear on your E-PASS billing statement.

3. E-PASS customers receive only one monthly statement, an aggregation of all toll transactions incurred on any toll road where E-PASS is accepted.

4. E-PASS customers are responsible for ensuring there are sufficient funds on their prepaid account to cover the cost of tolls, regardless of which tolling agency operates the toll road.

The SunPass’s toll system shut down for maintenance on June 1 and has been down for more than 30 days. How does this impact me as an E-PASS customer?

The majority of toll transactions incurred on FDOT / Florida Turnpike Enterprise (FTE) roads have not been posted to E-PASS customer accounts since June 1st. This means your June statement will show charges lower than usual.

SunPass is expected to start processing E-PASS customer transactions in the coming days. The CFX team will work to minimize any unexpected impacts to E-PASS customer accounts.

Will I be charged for all tolls that I have incurred from SunPass since June 1, 2018? Will all of these be on one statement?

Yes, you will be charged for toll transactions from SunPass. The CFX team will work to minimize any unexpected impacts to E-PASS customer accounts.

To ensure your E-PASS account maintains sufficient funds during this period, we encourage you to do the following until all past transactions have been cleared:

Check your E-PASS account and monitor your account balance daily
• Maintain an account balance that can fund a minimum of 3-4 days of toll activity at all times. For example, if you spend an average of $4 a day on tolls, ensure your account balance does not dip below $12-$16 at any time.
• Consider setting up the auto-replenishment with a credit card card to ensure you maintain a positive account balance

If you have questions or concerns, customer support is here to help. Please contact us:

Phone: (407) 823-7277 or 1-800-353-7277
8:00AM – 6:00PM (Monday through Friday)

Walk-In Customer Service Center:

762 South Goldenrod Road, Orlando, FL, 32822
(Located in the Pinar Plaza)
8:00 AM – 6:00 PM (Monday through Friday)
9:00 AM – 1:00 PM (Saturdays)

You can also add funds to your account at a drive-up customer service Reload Lane. The Reload Lanes are open seven days a week from 6:00 AM – 8:00 PM at the following locations:

• East- and west-bound lanes of State Road 408 at the Conway toll plaza
• North- and south-bound lanes of State Road 417 at the John Young Parkway toll plaza
• North- and south-bound lanes of State Road 429 at the Forest Lake Main toll plaza

How will I be notified when the SunPass system is back online and working properly?

E-PASS will be sending periodic updates to customers via email. Please also check here for the latest updates and FAQ information.

If you have questions or concerns, customer support is here to help. Please contact us:

Phone: (407) 823-7277 or 1-800-353-7277
8:00AM – 6:00PM (Monday through Friday)

Walk-In Customer Service Center:

762 South Goldenrod Road, Orlando, FL, 32822
(Located in the Pinar Plaza)
8:00 AM – 6:00 PM (Monday through Friday)
9:00 AM – 1:00 PM (Saturdays)

How will these delayed toll charges appear on my E-PASS statement?

Charges from tolls on FTE roads* will appear on your E-PASS statement as a blank space under Toll Type denoting other agency. Charges from tolls on CFX roads will appear with an “E” under Toll Type denoting electronic. *Note: transactions that occurred during SunPass’s system maintenance will appear with the actual toll transaction date. 

What if I do not have enough funds in my E-PASS account to cover all of the toll charges due to SunPass system maintenance?

If your account does not have sufficient funds resulting in a negative account balance, you will be notified by letter or email that your account is negative. At that time you will have the opportunity to add funds to bring your account positive.

We encourage you to continue to closely monitor your account while SunPass works through their backlog of transactions.

If you have questions or concerns, customer support is here to help. Please contact us:

Phone: (407) 823-7277 or 1-800-353-7277
8:00AM – 6:00PM (Monday through Friday)

Walk-In Customer Service Center:

762 South Goldenrod Road, Orlando, FL, 32822
(Located in the Pinar Plaza)
8:00 AM – 6:00 PM (Monday through Friday)
9:00 AM – 1:00 PM (Saturdays)

I want to ensure my E-PASS account balance remains positive. How does the auto-replenishment feature work on my E-PASS account?

Once your account balance reaches a pre-set minimum balance, funds will automatically be deducted from your credit card on file and added to your E-PASS account. The minimum balance and amount of funds added to your account are based upon the number of vehicles registered to your account.

Set up auto-replenishment by logging into your E-PASS account.

Will this affect my toll discounts?

Toll discounts will be applied, but there will likely be a delay. To ensure customers receive all applicable toll discounts, all transactions must be received. This may result in a delay before the full toll discount for this time period is applied.

How can I estimate the tolls that will be applied to my account?

The toll calculator can be used for toll roads throughout Central Florida. You can reference SunPass toll rates here. If you drive frequently on the toll roads you can access previous statements to get an idea of what charges should be reflected on future statements.

Will I be subject to any additional fees as a result of the SunPass system maintenance?

No.

I have additional questions. How do I contact customer support?

If you have questions or concerns, customer support is here to help. Please contact us:

Phone: (407) 823-7277 or 1-800-353-7277
8:00AM – 6:00PM (Monday through Friday)

Walk-In Customer Service Center:

762 South Goldenrod Road, Orlando, FL, 32822
(Located in the Pinar Plaza)
8:00 AM – 6:00 PM (Monday through Friday)
9:00 AM – 1:00 PM (Saturdays)

Click the link below to see which Central Florida toll roads are owned by CFX and which are owned by FDOT/FTE?

View Map

More FAQ’s


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Toll Rates >


Public Meetings >

Central Florida Expressway Authority

4974 ORL Tower Road
Orlando, FL 32807 | map it
Ph: (407) 690-5000
Fax: (407) 690-5011
Email: Info@CFXway.com