Position: Senior Manager, Communications
Department: Communications
Reports to: Senior Director of External Affairs
Posted: June 30, 2025
The Senior Manager, Communications is responsible for developing, executing and maintaining effective messaging and communication strategies for CFX. This position is responsible for public awareness, promotional programs, public information, and community and media relations for agency initiatives. In addition, this role delivers communications that convey a sense of care, clarity, consistency, and regional partnership to our stakeholders.
Duties and responsibilities:
- Develops and executes communications strategies and programs to deliver objectives aligned with the agency’s strategic plan
- Ensures consistency of the CFX voice and integrity across all platforms of engagement including but not limited to printed and digital collateral, agency website, social media platforms and presentations
- Develops, manages and monitors department budget and contract work for the execution of the CFX agency brand strategy to increase public awareness through agency-promotion campaigns and programs.
- Provides input and supports strategic communication on issues that impact the agency’s reputation to ensure a clear, concise and effective message for the organization in the eyes of external stakeholders: media, key opinion leaders, customers, transportation professionals, policymakers and employees.
- Establish and maintain relationships with media outlets, handling agency-related issues and supports media interviews for agency-related initiatives and inquiries
- Develop, execute and maintain additional public awareness campaigns to amplify work and efforts of the Project Information and Customer Experience teams
- Identifies opportunities with regional and industry organizations such as but not limited to chambers, school districts and trade publications to highlight initiatives of the agency either through event participation or written articles
- Provides analysis and reports to senior management on a quarterly basis to measure effectiveness of agency and project communications
- Internal liaison to agency departments.
- Participates in community, state, and national transportation organizations and meetings.
- Responsible for internal administration of vendor and consultant contracts, PO process and approvals, Communication budget, and ROI of promotional campaigns.
- Oversee the effectiveness of the agency’s social media platforms and website managed by internal team members and vendors
Skills:
- Proven creativity and skill to develop clear and concise communication concepts, ideas and campaigns.
- Demonstrated ability to manage a budget, team, vendors, agencies, and external consultants.
- Flexibility to switch gears as priorities change and opportunities arise and escalate to senior management
- Demonstrated excellent decision making, problem solving, time management, and follow-through skills.
- Ability to copywrite materials and oversee consultant written work of external consultants
- Proven public awareness and campaign results.
- Experience managing large budgets.
- Basic knowledge of web functions, design and content development and publication design and layout, including desktop publishing skills.
- Exceptional written and oral communication skills.
- Ability to establish and maintain a network of media contacts and build and manage relationships with the media to produce positive public relations.
- Highly skilled at interacting effectively with all levels of the organization.
Qualifications:
- Bachelor’s degree in communications, Political Science, Public Affairs or a related discipline.
- 10 years of public relations or communications work, preferably in the public sector, government or private sector work with public sector. Supervisory experience required.
Central Florida Expressway Authority is an Equal Opportunity Employer.
Please submit resume and salary requirements to