Drive-Up Customer Service Reload Lanes
On the go? Reload is on the way.
Reload is an in-lane, drive-up customer service program that makes opening and adding funds, or reloading, E-PASS accounts more convenient and efficient.
How Reload Lanes work:
- Drive up to an E-PASS Reload Lane
- Open a new E-PASS account and get a FREE E-PASS sticker or Uni
- Add funds to an existing E-PASS account
- Drive on!
The whole process takes less than 3 minutes.
Reload Lanes are open seven days a week from 6AM to 8PM.
Reload Lanes accept cash, credit and debit cards. Reload Lanes are the only E-PASS customer service locations that accept cash to open an account or add funds to an existing account.
To learn more, watch the Reload Video here.
Where are the Reload Lanes?
Look for the Reload sign
|SR 408 Conway toll plaza– map opens in a new window|
|SR 417 John Young Parkway toll plaza– map opens in a new window|
|SR 429 Forest Lake Main toll plaza– map opens in a new window.|
Why Reload Lanes? As more drivers pay tolls electronically, the need for manual lanes to collect cash payment for tolls has decreased. Reload Lanes convert manual toll lanes, which have continuously decreased in total traffic over the last ten years, into a customer-centric solution. In Reload Lanes, customers can open an E-PASS account or add funds to their E-PASS account while on the go. Reload Lanes eliminate the need for CFX customers to enter a walk-in center or go online to open an E-PASS account or add funds with cash, or credit/debit card.
CFX opened the first drive-up customer service Reload Lanes in the continental U.S.
The first Reload Lane opened at the Conway Main Toll Plaza on SR 408 in May 2016
Reload Lanes are open seven days a week from 6AM to 8PM
279,000+ customers have reloaded, or added funds, to their E-PASS accounts in the Reload Lanes
Nearly 42,000 customers have opened an E-PASS account in the Reload Lanes