FAQs

E-PASS General Info

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What is E-PASS?

E-PASS is a pre-paid account. When you sign up, you will receive a small electronic sticker transponder that attaches to the windshield inside your car. Within the transponder is an electronic chip that contains information about your account. Each time you pass through a toll facility where E-PASS is accepted, an antenna at the toll plaza reads the vehicle and account information contained in your transponder. The appropriate toll is then electronically debited from your pre-paid account. A record of your transactions are included in your monthly statements.

What are the benefits of becoming an E-PASS customer?

  • E-PASS customers pay less on most tolls than those paying with cash.
  • Monthly discounts per transponder (see chart below).
  • Account holders also save when they drive on other toll roads in Florida, saving approximately 23% or more at most toll plazas.***
  • E-PASS saves time enabling motorists to drive at posted highway speeds rather than stopping at the toll plazas.
  • Account holders can use their transponders to pay for parking at Orlando International Airport.

 

*Conditioned on actual revenues trending 2%+ above March, 2015 projections for the 6 year I-4 Ultimate construction period. Beltway discount only applies to CFX portions of SR 417, SR 429 and SR 414.


Total discount

Total discount

15%

15%

What does it cost to open an E-PASS account?

A minimum of $10 in pre-paid tolls are required to open a new account. If you ever need to close the account, any money left in the account is fully refundable. The E-PASS Sticker is free of charge. 

How and where can I obtain an E-PASS transponder?

Getting an E-PASS transponder is easy.  Apply online by clicking here, call us at 407-823-7277 or visit either one of our E-PASS Service Centers:

Westside Service Center
8919 West Colonial Drive, Ocoee, FL 34761
(Located in the Good Homes Shopping Center)
8:00 AM - 6:00 PM (Monday through Friday)
9:00 AM - 1:00 PM (Saturdays)

Eastside Service Center
762 South Goldenrod Road, Orlando, FL, 32822
(Located in the Pinar Plaza)
8:00 AM - 6:00 PM (Monday through Friday)
9:00 AM - 1:00 PM (Saturdays)

Can I use E-PASS on other toll roads in Florida?

Yes, E-PASS can be used on almost all toll roads and bridges throughout the State of Florida and in North Carolina. Just look for the E-PASS, SunPass or LeeWay logo as you enter the highway or tolling zone.

Do I have to install my transponder on my windshield or can I keep it in the car with me?

Your transponder must be properly installed on your front windshield behind the rear view mirror. Using your E-PASS in any other manner is a direct violation of the user agreement. A transponder that is not mounted properly will not work consistently. If your transponder is not properly installed, you risk the potential of repeatedly failing to pay a toll that could lead to your vehicle having a registration hold placed on it or having Uniform Traffic Citation issued to you.

If I change vehicles and need to move my E-PASS from one vehicle to another what do I need to do?

Contact the E-PASS Service Center and provide them with updated vehicle information. The E-PASS Mini transponder is not portable and cannot be transferred to another vehicle. You will need to request a new Mini sticker transponder.

Can I use E-PASS while driving a motorcycle?

Yes, CFX has special transponders for motorcycle riders. Visit your local E-PASS service center or call us at 407-823-7277 to purchase one for $25. If you already have a plastic transponder, you can put it inside of a saddle bag while driving.

Note: The Mini sticker requires specific windshield types and will not work on a motorcycle.

Are there any lane or speed restrictions when using E-PASS?

Motorists with E-PASS transponders can use any lane on the expressway system. However, there are some restrictions on the maximum speed depending on the type of lane as listed below:

E-PASS Express Lanes – These lanes do not have any barriers or toll booths across the road. Motorists with E-PASS transponders can travel through these lanes at the posted highway speed.

E-PASS Dedicated Lanes – These lanes resemble a traditional toll lane, however they are equipped with electronic devices exclusively for motorists with E-PASS transponders. The speed limit through these lanes is 35 miles per hour.

Coin Machine & Cash Lanes – These are traditional toll lanes for motorists that pay tolls with cash or coins.  Motorists with E-PASS transponders may use these lanes; however, use extreme care and expect to experience stop and go traffic. The speed limit in these lanes is 25 miles per hour. 

What should I do if the red light does not change to green when I enter the toll lane?

If you are in an E-PASS Only lane, do not stop. Notify the E-PASS Service Center as soon as possible. In the meantime, utilize 'Change/Receipt' lanes or 'Coin Lanes' and pay your toll in cash until the problem can be resolved.

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