The E-PASS Customer Service Center is conveniently located in downtown Orlando at 525 South Magnolia Avenue. Our Customer Service Representatives are happy to help you with any of the following services:
- Pay a Pay By Plate invoice
- Open an E-PASS account
- Get a free E-PASS toll sticker or purchase a Uni toll pass, KnightPass, GatorPass, or NolePass
- Add funds to an existing E-PASS account or update account information
- Answer questions about a Pay By Plate invoice and more
Customer Service Center hours:
Monday-Friday | 8 AM – 6 PM
Saturday | 9 AM – 1 PM
Closed Sunday
Detailed Directions to the E-PASS Customer Service Center
Please note: The Rosalind Ave. entrance to the E-PASS Service Center is permanently closed as of January 16, 2024
Traveling via FL-408 West:
- Take EXIT 11B: Mills
- Continue on E South St. Drive to S Magnolia Ave
- Use the left lane to turn left onto S Orange Ave
- Turn left at the 1st cross street onto E Anderson St
- Turn right onto S Magnolia Ave.
- Go left around the roundabout then slight straight along the building and turn left into the parking lot. Free parking is available in the parking lot behind the building.
- The E-PASS Service Center located at 525 S Magnolia Ave, Orlando, FL 32801 is on the left.
Traveling via FL-408 East:
- Take EXIT 9: Orange Blossom Tr.
- Merge onto Long St.
- Take the 1st right onto S Orange Blossom Trl.
- Take the 1st right onto W Anderson St.
- Turn right onto S Magnolia Ave.
- Go left around the roundabout then slight straight along the building and turn left into the parking lot. Free parking is available in the parking lot behind the building.
- The E-PASS Service Center located at 525 S Magnolia Ave, Orlando, FL 32801 is on the left.
Traveling from the North:
- Start out going south on S Orange Ave toward W South St.
- Turn left onto E Anderson St.
- Turn right onto S Magnolia Ave.
- Go left around the roundabout then slight straight along the building and turn left into the parking lot. Free parking is available in the parking lot behind the building.
- The E-PASS Service Center located at 525 S Magnolia Ave, Orlando, FL 32801 is on the left.
Traveling from the East:
- Turn left onto S Orange Ave.
- Turn left onto E Anderson St.
- Turn right onto S Magnolia Ave.
- Go left around the roundabout then slight straight along the building and turn left into the parking lot. Free parking is available in the parking lot behind the building.
- The E-PASS Service Center located at 525 S Magnolia Ave, Orlando, FL 32801 is on the left.
Traveling from the South:
- Start out going north on S Orange Ave toward Anderson St.
- Where Orange Ave splits, use the left lane to take the exit.
- Keep right at the fork
- Just as you pass under the 408, at the traffic circle, take the 1st exit
- Turn left into the parking lot. Free parking is available in the parking lot behind the building.
- The E-PASS Service Center located at 525 S Magnolia Ave, Orlando, FL 32801 is on the left.
Traveling from the West:
- Start out going straight on W Anderson St toward S Orange Ave.
- Turn right onto S Magnolia Ave.
- Go left around the roundabout then slight straight along the building and turn left into the parking lot. Free parking is available in the parking lot behind the building.
- The E-PASS Service Center located at 525 S Magnolia Ave, Orlando, FL 32801 is on the left.
Traveling on Rosalind Ave:
Please note: The Rosalind Ave. entrance to the E-PASS Service Center is permanently closed as of January 16, 2024
- If traveling on Rosalind Ave, turn left at the Anderson St. light
- Turn left onto S Magnolia Ave.
- Go left around the roundabout then slight straight along the building and turn left into the parking lot. Free parking is available in the parking lot behind the building.
- The E-PASS Service Center located at 525 S Magnolia Ave, Orlando, FL 32801 is on the left.