The Florida Highway Patrol (FHP) and the Central Florida Expressway Authority (CFX) are expanding their partnership to launch the first-of-its-kind Desk Trooper, an innovative program enabling troopers to respond to minor car crashes virtually through interactive technology.
Through the ‘Desk Trooper’ program, state troopers can interact virtually within minutes with those involved in a minor crash, allowing for immediate, detailed crash assessments and documentation, all from a secure, remote interface. The program builds upon the long-standing partnership between FHP and CFX to ensure safety for Central Florida drivers. It aims to decrease roadside risk, help clear incidents more efficiently, minimize traffic disruption and improve highway safety for all motorists.
How does the program work?
When a driver calls *347 (*FHP), the dispatcher will assess the crash over the phone and determine whether the minor crash meets the criteria for the Desk Trooper program. If the motorist agrees to use the program, the technology will allow the Desk Trooper to connect virtually to view the scene, evaluate vehicle damage, and interview drivers and witnesses.
FHP and CFX will pilot the program over the next two years and gather feedback.