Position: Manager of E-PASS Operations
Department: Toll Operations
Reports to: Director of Toll Operations
Primary focus is on managing and overseeing the day-to-day operation of the E-PASS Contact Center and E-PASS Service Center. Position is required to provide input to the Director of Toll Operations on the strategic vision for Toll Operations by staying abreast with current industry trends and best practices. Will be required to analyze performance and seek input from CFX staff and contractors to make recommendations for improvements within the areas of control. This position should ensure the continued execution of developed procedures and work to implement new procedures when needed. Maintain a working knowledge of strategic concepts, the Authority’s mission, and budgetary limitations. Work to plan and implement procedures that promote efficient operations. Report status and make recommendations for operations in a proactive manner through appropriate channels. Support and encourage personnel under your supervision by fostering an atmosphere focused on customer service and continuous employee and vendor development. Ensure adequate resources and clear communication is provided to accomplish assigned tasks. Establish and maintain a team minded working relationship with other CFX staff, vendors and key personnel in order to mutually support all Toll Operations related activities and the Authority’s mission. To perform the duties of the Director of Toll Operations when required in their absence or other senior staff.
Duties and responsibilities
- Have complete knowledge of all contract requirements falling under your control and supervision.
- Review and analyze daily operations reports and system reports of Toll Operations as well as meet with staff, vendors and key personnel daily.
- Report current status of overall E-PASS Operations to appropriate staff within E-PASS in a timely manner.
- Assist in the development of the annual Toll Operations Budgets. Utilize available resources to project equipment, personnel, and operating costs for the next fiscal year.
- Review and approve invoices for payment related to E-PASS Operations budgets.
- Process requisitions for Toll Operations Purchase Orders on products required.
- Responsible to assist in the development of contractual scope of work and requirements relating to all Toll Operations contracts with emphasis placed on contracts related to E-PASS.
- Assist in monitoring the efficiency of staff and systems in all areas of Toll Operations to ensure excellent service is provided to E-PASS customers.
- Review documents and provide feedback to various departments as needed.
- Participate by being on the review and selection committees of contracts within all E-PASS departments.
- Conduct research, data collection and analysis of information for use in reports, presentations, and meetings.
Skills
- An intermediate to advanced proficiency in word processing, spreadsheet, or presentation software is required.
- Must have excellent verbal and written communication skills.
- Infrequent overnight travel may be required from time to time.
Qualifications
- Requires graduation from a recognized and accredited four-year college or university with a B.A. or B.S degree in Business, Public Administration, Transportation or related area. However, an equivalent combination of years of experience and training may be considered in lieu of a degree.
- Requires a minimum of four years of prior management experience.
- Highly desirable to have a knowledge or background in the toll industry, computer systems and customer service experience.
Work environment/Physical requirements
- This position is in typical office environment with heavy computer usage.
- Prolonged periods of sitting at a desk and working on a computer.
- Requires regular travel between various CFX locations.
The Central Florida Expressway Authority is an Equal Opportunity Employer
Please submit resume and salary requirements to careers@cfxway.com