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ALERT: Possible phishing emails targeting customers

  • January 16, 2018

Attention Central Florida Expressway Authority customers: For the safety and integrity of your personal information, we have issued this warning message. Customers may be receiving emails posing as E-PASS that ask for personal information in a recent phishing scam. If you encounter a suspicious email that claims to be from E-PASS, please do not respond to it or click any links.

Below is a sample of a recent phishing email that some of our customers have received.


You have not paid for driving on a toll road. This invoice is sent repeatedly, please service your debt in the shortest possible time.

Remember: We will not ask you for confidential information such as your user name, password, personal identification number (PIN) or other account information in a text message or email, or over the phone unless you first contact us about an issue, such as something to do with your account. In that case, we’ll ask you to verify your information so we know you’re who you say you are. Also, all emails relating to account information or billing issues will be sent from CFX’s customer service email at

Avoid Phishing Emails: Here are some common tip-offs that an email is phony: the sender’s email address looks suspicious; the message starts with a generic greeting, like “Dear customer; the email has typos, grammatical mistakes and awkward language; and the use of intimidation tactics such as “Urgent action required!” “Your account will be closed!” “Your account has been compromised!”

Questions or wish to report a suspicious email?

If you have any questions or if you wish to report a suspicious email, please contact E-PASS Customer Service at:

Phone: 407 823 7277 | Toll Free: 800 353 7277
Fax: 407 690 5021

Thank you.


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