The E-PASS Customer Service Center is conveniently located in downtown Orlando at 525 South Magnolia Avenue. Our Customer Service Representatives are happy to help you with any of the following services:

  • Pay a Pay By Plate invoice
  • Open an E-PASS account
  • Get a free E-PASS toll sticker or purchase a Uni toll pass, KnightPass, GatorPass, or NolePass
  • Add funds to an existing E-PASS account or update account information
  • Answer questions about a Pay By Plate invoice and more

Customer Service Center hours:

Monday-Friday  |  8 AM – 6 PM
Saturday |  9 AM – 1 PM
Closed Sunday

Detailed Directions to the E-PASS Customer Service Center

Traveling via FL-408 West:

  1. Take EXIT 11B: Mills
  2. Continue on E South St. Drive to S Magnolia Ave
  3. Use the left lane to turn left onto S Orange Ave
  4. Turn left at the 1st cross street onto E Anderson St
  5. Turn right onto S Magnolia Ave.
  6. Go left around the roundabout then slight straight along the building and turn left into the parking lot. Free parking is available in the parking lot behind the building.. 
  7. The E-PASS Service Center located at 525 S Magnolia Ave, Orlando, FL 32801 is on the left.


Traveling via FL-408 East:

  1. Take EXIT 9: Orange Blossom Tr.
  2. Merge onto Long St.
  3. Take the 1st right onto S Orange Blossom Trl.
  4. Take the 1st right onto W Anderson St.
  5. Turn right onto S Magnolia Ave.
  6. Go left around the roundabout then slight straight along the building and turn left into the parking lot. Free parking is available in the parking lot behind the building.. 
  7. The E-PASS Service Center located at 525 S Magnolia Ave, Orlando, FL 32801 is on the left.


Traveling from the North:

  1. Start out going south on S Orange Ave toward W South St.
  2. Turn left onto E Anderson St.
  3. Turn right onto S Magnolia Ave.
  4. Go left around the roundabout then slight straight along the building and turn left into the parking lot. Free parking is available in the parking lot behind the building.. 
  5. The E-PASS Service Center located at 525 S Magnolia Ave, Orlando, FL 32801 is on the left.


Traveling from the East:

  1. Turn left onto S Orange Ave.
  2. Turn left onto E Anderson St.
  3. Turn right onto S Magnolia Ave.
  4. Go left around the roundabout then slight straight along the building and turn left into the parking lot. Free parking is available in the parking lot behind the building.. 
  5. The E-PASS Service Center located at 525 S Magnolia Ave, Orlando, FL 32801 is on the left.


Traveling from the South:

  1. Start out going south on S Orange Ave toward W Gore St.
  2. Where Orange Ave splits you will veer to the right.
  3. Just as you pass under the 408, turn left into the parking lot. Free parking is available in the parking lot behind the building..  
  4. The E-PASS Service Center located at 525 S Magnolia Ave, Orlando, FL 32801 is on the left.


Traveling from the West:

  1. Start out going straight on W Anderson St toward S Orange Ave.
  2. Turn right onto S Magnolia Ave.
  3. Go left around the roundabout then slight straight along the building and turn left into the parking lot. Free parking is available in the parking lot behind the building.. 
  4. The E-PASS Service Center located at 525 S Magnolia Ave, Orlando, FL 32801 is on the left.