The E-PASS Customer Service Center is conveniently located in downtown Orlando at 525 South Magnolia Avenue. Our Customer Service Representatives are happy to help you with any of the following services:

  • Pay a Pay By Plate invoice
  • Open an E-PASS account
  • Get a free E-PASS toll sticker or purchase a Uni toll pass, KnightPass, GatorPass, or NolePass
  • Add funds to an existing E-PASS account or update account information
  • Answer questions about a Pay By Plate invoice and more

Customer Service Center hours:

Monday-Friday  |  8 AM – 6 PM
Saturday |  9 AM – 1 PM
Closed Sunday

Detailed Directions to the E-PASS Customer Service Center

Please note: The Rosalind Ave. entrance to the E-PASS Service Center is permanently closed as of January 16, 2024

Traveling via FL-408 West:

  1. Take EXIT 11B: Mills
  2. Continue on E South St. Drive to S Magnolia Ave
  3. Use the left lane to turn left onto S Orange Ave
  4. Turn left at the 1st cross street onto E Anderson St
  5. Turn right onto S Magnolia Ave.
  6. Go left around the roundabout then slight straight along the building and turn left into the parking lot. Free parking is available in the parking lot behind the building. 
  7. The E-PASS Service Center located at 525 S Magnolia Ave, Orlando, FL 32801 is on the left.


Traveling via FL-408 East:

  1. Take EXIT 9: Orange Blossom Tr.
  2. Merge onto Long St.
  3. Take the 1st right onto S Orange Blossom Trl.
  4. Take the 1st right onto W Anderson St.
  5. Turn right onto S Magnolia Ave.
  6. Go left around the roundabout then slight straight along the building and turn left into the parking lot. Free parking is available in the parking lot behind the building. 
  7. The E-PASS Service Center located at 525 S Magnolia Ave, Orlando, FL 32801 is on the left.


Traveling from the North:

  1. Start out going south on S Orange Ave toward W South St.
  2. Turn left onto E Anderson St.
  3. Turn right onto S Magnolia Ave.
  4. Go left around the roundabout then slight straight along the building and turn left into the parking lot. Free parking is available in the parking lot behind the building. 
  5. The E-PASS Service Center located at 525 S Magnolia Ave, Orlando, FL 32801 is on the left.


Traveling from the East:

  1. Turn left onto S Orange Ave.
  2. Turn left onto E Anderson St.
  3. Turn right onto S Magnolia Ave.
  4. Go left around the roundabout then slight straight along the building and turn left into the parking lot. Free parking is available in the parking lot behind the building. 
  5. The E-PASS Service Center located at 525 S Magnolia Ave, Orlando, FL 32801 is on the left.


Traveling from the South:

  1. Start out going north on S Orange Ave toward Anderson St.
  2. Where Orange Ave splits, use the left lane to take the exit.
  3. Keep right at the fork
  4. Just as you pass under the 408, at the traffic circle, take the 1st exit
  5. Turn left into the parking lot. Free parking is available in the parking lot behind the building.
  6. The E-PASS Service Center located at 525 S Magnolia Ave, Orlando, FL 32801 is on the left.


Traveling from the West:

  1. Start out going straight on W Anderson St toward S Orange Ave.
  2. Turn right onto S Magnolia Ave.
  3. Go left around the roundabout then slight straight along the building and turn left into the parking lot. Free parking is available in the parking lot behind the building.
  4. The E-PASS Service Center located at 525 S Magnolia Ave, Orlando, FL 32801 is on the left.


Traveling on Rosalind Ave:

Please note: The Rosalind Ave. entrance to the E-PASS Service Center is permanently closed as of January 16, 2024

  1. If traveling on Rosalind Ave, turn left at the Anderson St. light
  2. Turn left onto S Magnolia Ave.
  3. Go left around the roundabout then slight straight along the building and turn left into the parking lot. Free parking is available in the parking lot behind the building.
  4. The E-PASS Service Center located at 525 S Magnolia Ave, Orlando, FL 32801 is on the left.