Scam Alert
The Central Florida Expressway Authority (CFX) is alerting its customers of an ongoing national texting Phishing Scam which the FBI is now referring to as “smishing”. The scam has been reported in several states, including Florida, and thousands of people have been targeted.
The text scam poses as a tolling agency and urges recipients to settle outstanding toll amounts or risk a late fee if the unpaid toll balance does not get settled immediately. The text also supplies a fraudulent link that recipients are asked to click to pay the bill.
Example of Scam Text
Security & Fraud
- CFX places the utmost importance on security and is dedicated to safeguarding your personal information. We employ advanced technology and robust methods to ensure your data remains protected.
- With millions of Americans affected by identity theft and scams such as smishing and phishing, it’s crucial to stay vigilant. These tactics are commonly used by criminals to commit financial fraud, and CFX is committed to helping you recognize and prevent these threats.
What steps should you take if you suspect you’ve fallen victim to a scam text regarding outstanding tolls?
- Log in to your personal E-PASS account online or via the E-PASS app to review account balances and confirm your personal information. E-PASS Customers can download the app from the Apple App Store or Google Play Store.
- Customers who receive an unsolicited text, email, or similar message suggesting it is from any toll agency should not click on the link. CFX will not text you about an outstanding toll balance.
- If you have clicked a suspicious link or shared your information, take steps to secure your personal and financial accounts immediately. Review and dispute any unauthorized charges.
Call Us
Speak with an E-PASS
customer service representative
in English or Spanish.
(407) 823-7277
or 1-800-353-7277
Monday through Friday
7:30 AM – 7:00 PM
Saturday
8:00 AM – 4:30 PM
E-Mail Us
Send us an e-mail and
we will respond to
your request as
quickly as possible.
or
Visit Us
Visit our walk-in E-PASS Service Center to pay your bill, add funds to your account, pick-up a free E-PASS and more.
Click here for detailed directions to the E-PASS Service Center
Monday through Friday
8 AM – 6 PM
Saturday
9 AM – 1 PM
Helping you stay secure
- Text messages have been circulating, falsely claiming to be from local toll agencies. This issue is not unique to Florida, as scammers are impersonating toll road authorities across the nation.
- The fraudulent texts request personal and financial information to resolve supposed overdue toll fees and threaten additional late charges if the debt isn’t paid immediately.
- If you receive one of these messages, do not click on any links. An example of what the scam text might look like is shown at the top of this web page. This message is a scam and not from CFX or another tolling agency in Florida. Anyone who receives it should immediately report it to the Internet Crime Complaint Center at www.ic3.gov.
Additional information to help protect you
- Do not click on links in unsolicited text messages, emails, or other communications claiming to be from CFX or any tolling agency. Even if the message seems legitimate, always verify the information by visiting a trusted website or calling a verified phone number.
- Report fraudulent communications by filing a complaint at www.ic3.gov, the Internet Crime Complaint Center, which shares information on internet crimes with law enforcement agencies.
- Avoid being rushed into making decisions. Legitimate businesses will provide the time needed for careful consideration, while scammers often use high-pressure tactics to obtain payment or personal information.