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CFX, ORANGE COUNTY TAX COLLECTOR’S OFFICE IMPROVE CUSTOMER SERVICE BY SIMPLIFYING PROCESS FOR RESOLVING TAG HOLDS DUE TO UNPAID TOLLS

  • February 12, 2018

(ORLANDO, FL) — The Central Florida Expressway Authority (CFX) and the Orange County Tax Collector’s Office today announced implementation of a simplified, more convenient process for resolving tag-registration holds related to unpaid toll notices. As part of its customer-first commitment, CFX seeks to expand the initiative to other county tax collector’s offices in the agency’s jurisdiction.

Now vehicle owners can pay delinquent Pay By Plate invoices while renewing tags or driver’s licenses at all seven Orange County Tax Collector locations. Previously, motorists informed of registration or license holds while at a tax collector site were redirected to CFX for settling unpaid tolls and securing releases on holds. After doing so, motorists could return to a tax office to complete their renewals. CFX and the Orange County Tax Collector’s Office implemented the new process to save customers time and lessen frustrations they expressed when confronted with holds on their tag renewals.

“In many instances, our customers weren’t even aware they had unpaid tolls until they went to renew their tags,” said CFX’s Board chairman, Fred Hawkins. “Maybe we had sent delinquent notices to old addresses. But whatever the reason, CFX and the Orange County Tax Collector’s Office realized there had to be a more convenient way for resolving these issues, and we hope to expand this arrangement to other CFX-member counties.”

“Our top priority is to provide exceptional customer service at the very best value to taxpayers,” said Orange County Tax Collector Scott Randolph, whose office issues more than 900,000 registration tags and 350,000 driver’s licenses each year. “That’s why we’re so excited to be the very first tax collector office to partner with any toll agency in Florida to make the process of clearing toll violations as simple and efficient as possible.”

About the Orange County Tax Collector

Scott Randolph is serving in his second term as the independently-elected Orange County Tax Collector. The Tax Collector’s Office serves thousands of customers each day at eight locations, including seven tag agencies, across Orange County. The office is responsible for providing all motor vehicle services, including the issuance of driver licenses and tag renewals, and collecting and distributing property tax revenues.

 About the Central Florida Expressway Authority

 The Central Florida Expressway Authority (CFX) is an independent agency of the state. Created by the Florida Legislature in 2014, CFX operates and maintains a regional network of expressways that connect the City of Orlando, and Brevard, Lake, Orange, Osceola and Seminole counties, an area with 3 million residents. Additionally, more than 60 million visitors travel through Central Florida annually. CFX ’s 118-mile, user-funded system includes 815 center lane miles, 69 interchanges, 14 mainline toll plazas, 74 ramp toll plazas, 335 bridges and seven named expressways. CFX’s electronic toll-collection system, E-PASS, is the first of its kind in Florida and currently supports more than 350,000 customer accounts. On average, more than 1 million toll transactions are recorded daily, 85 percent of them electronically. For more information, visit CFXway.com.

CONTACTS: Brian Hutchings                     Eddie Ayala,

Senior Communications Specialist               Director of Communications

407-690-5343                                                    407-836-2705

Brian.Hutchings@CFXway.com                    eayala@octaxcol.com

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Brian Hutchings Senior Communications Specialist Ph: (407) 690-5343 Email: Brian.Hutchings@CFXway.com

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